Clients & Responsibility
All clients must use their real information upon signing up for an account with StylenHost. If you are using any service under StylenHost on behalf on another party, please note that both of you are liable for any actions done on StylenHost services. StylenHost will contact you with the email address you have placed when you registered with StylenHost. It is your responsibility to respond to such emails, any lapsed or inability to receive such email is not StylenHost's responsibility. You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.
You may be able to upload, store, publish, display and distribute information, text, photos, videos and other content on or through the Services. StylenHost has no control over users content. We will never monitor user content, only files accesible to the world wide web, only in the situation where there has been an abuse complain. StylenHost will never enter and view your personal content hosted on your website, unless given permission so, via a ticket in our client system. If asked to perform basic tasks, like modifying .htaccess files or PHP settings, StylenHost staff may enter your account, and make the necessary changes for you.
Any content, which violates the law of the server you are hosted on, will result in service suspension. This means, if you have a USA hosting account, you must abide the USA law, or risk being suspended for unlawful content. This means, if you have a UK hosting account, you must abide the UK law, or risk being suspended for unlawful content. This means, if you have a Luxembourg hosting account, you must abide the Luxembourg law, or risk being suspended for unlawful content. This means, if you have a Netherlands hosting account, you must abide the Netherlands law, or risk being suspended for unlawful content. This means, if you have a Singapore hosting account, you must abide the Singapore law, or risk being suspended for unlawful content. The current law in Luxembourg ignores all DMCA takedown requests. We do not allow any financial scam sites, offering fake financial services/loans, phising sites or sites aiming to steal clients data and sites as those will be permanently closed without any refunds.
StylenHost prohibits spam from being sent out from any hosting account. Any account found sending spam out from their hosting account will be suspended immediately (whether intentional or not). Most commonly, it is due to hacked Wordpress installations due to outdated themes/plugins, or the Wordpress core itself. In order to preserve our mailservers, these accounts will only be locked, and a full account backup will be provided to the client if requested
Malware is not allowed on any of our servers due to it harming the servers and IP range reputation of the servers. Accounts having such malware (whether intentionally, or due to a hacked website) will be suspended. The suspension will be reviewed by StylenHost staff, and unsuspensions are handed out on a case by case basis.
CPU abuse via scripts OR being attacked by DDoS is not allowed due to it stressing the server and impacting the performance of other users. Accounts running such scripts (whether intentionally, or due to a hacked website) will be suspended. These scripts include malicious scripts or even unoptimized Wordpress plugins which hit the core limit set used for each account consistently over a period of three hours. The suspension will be reviewed by StylenHost staff, and unsuspensions are handed out on a case by case basis.
Late payments will cause service interruption, accounts will be suspended. After a three weeks of suspension, StylenHost has the rights to terminate the account with no backups. Please note that StylenHost sends out invoices 2 weeks before the renewal date, suspends an account a week after the invoices due date, and deletes the account 3 weeks after the suspension. This provides a customer an total amount of time of 6 weeks from the generation of the invoice until the service is terminated permanently. Once terminated, StylenHost will be unable to recover the data, but StylenHost can recreate a new account for you ( Without any data ). Please pay your invoices on time. If you require additional time to pay, contact StylenHost to see what can be done. Any fraudalent use of credit cards, charge cards, paypal accounts, will result in service termination.
Money Back Guarantee
Only your first purchase with StylenHost is eligible for a full refund. Any second purchase will not be eligible for a refund. This is because, you have fully tested the server. All refunds must be requested within 3 days of purchase date for Virtual Private Servers or 7 days for Web Hosting. Refunds may take up to 7 business days to process.
If services falls below 98% uptime, StylenHost will provide a credits for downtime. If service falls below 98% uptime, StylenHost will provide a full refund for that month. Uptime is monitored independently by Hetrix Tools with us. Downtime due to clients own ISP problems, or clients own website coding/functionality issues is considered to be out of our control and will not be reimbursed.
While StylenHost implements Weekly & Daily Backups, StylenHost will not be responsible for any data loss for clients who use our service. It is impossible to predict RAID failures or corrupted backups. Even large companies like DigitalOcean have suffered loss of data. It is highly recommended that you have your own backups, on multiple levels, for your protection of your own data.
Clients' personal and contact information is never shared with any third party unless in the case where law enforcement officials with a court order mandates said release.
No staff member, support technician, or any other party will enter or view the contents of a clients' service without first requesting permission to do so via the Support System. No data from a clients' service will be recorded, saved, or achived without the clients' knowledge and consent. All data related to a service (including Automated Backups) is destroyed when a cancellation request or termination is processed for the service.
In the event when a user makes a support request which requires our staff to enter your account to make fixes, clients are giving the staff permission to access the files/settings required to make said fix