Terms of Service

2. Conditions Of Use

2,1 - You agree that any violations listed in our Acceptable Use Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.

2,2 - Intentional or Malicious violations of our Acceptable Use Policy will result in immediate termination, and a ban from any further service.

3. Account Registration

3.1 Contact Information

3,1,1 - Clients must provide their legitimate name and surname and residential address when registering an account.

3,1,2 - P.O. Boxes and non-residential or mail forwarding addresses are not accepted.

3,1,2 - A valid phone number is not required for registration.

3,1,4 - Registration and Order Placement must take place from the client's residential ISP.

3,1,5 - Account details must match information provided by payment method.

3,1,6 - All modifications to an accounts details require a ticket to our billing department.

3.2 - Restrictions

3,2,1 - Clients may not open multiple personal accounts under any circumstance.

3,2,2 - Clients may not give other persons access to their accounts.

3,2,3 - Clients may not change the name on their account to another individual.

4. Billing

4.1 - Invoicing

4,1,1 - Invoices for recurring services will be issued ten (14) days in advance of the due date.

4,1,2 - Unpaid services will be suspended one (1) day past the due date on the service.

4,1,3 - Unpaid services will be terminated twenty-one (14) days past the due date on the service.

4,1,4 - If a payment method is on file, it will be charged five (5) days before the due date.

4.2 - Account Credit

4,2,1 - Account credit does not expire, and cannot be transferred from one client to another.

4,2,2 - Existing account credit will automatically be applied towards further generated invoices until exhausted.

4,2,3 - Add Funds invoices may be created using the client area. An active service is required to add funds.

4,2,4 - Account credit may not be withdrawn or `cashed out` in the form of a refund or other payment.

5. Payments & Gateways

5.1 - PayPal

5,1,1 - PayPal transactions are not eligible for a refund. Contact support for an exception.

5,1,2 - PayPal payments must originate from verified PayPal account.

5.2 - Credit/Debit Cards

5,2,1 - Credit Card transactions are eligible for refund within 3 days of the initial order payment.

5.3 - Cryptocurrency

5,3,1 - Bitcoin, Monero, Litecoin, etc. cryptocurrency payments are accepted via the Cryptocurrency gateway.

5,3,2 - Cryptocurrency payments are not eligible for refunds.

5.4 - Alipay

5,4,1 - Alipay payments are not eligible for refunds.

5.5 - Chargebacks / Disputes

5,5,1 - Chargebacks and disputes against any payment will result in immediate suspension of all services on the account until the dispute is removed, and the account prohibited from placing any further orders. At the Billing Department's discretion, all services on the account may be terminated without compensation in the event of dispute or chargeback.

6. Service Processing

6.1 - Service Provisioning

6,1,1 - Orders are provisioned during Business Hours provided that the client's Contact Information and Payment are in accordance with the Terms of Service.

6,1,2 - Orders placed outside Business Hours are provisioned within 24 hours provided that the client's Contact Information and Payment are in accordance with the Terms of Service.

6,1,3 - If a client's Contact Information or Payment are not in accordance with the Terms of Service, the order will be placed on Hold, and a Billing Ticket opened to the client with details on how to correct the situation.

6,1,4 - Orders that remain on Hold status for more than 24 hours with no response from the client are cancelled, and a refund issued on the payment if applicable.

6,1,5 - Orders that remain unpaid for more than 24 hours are automatically removed from the system.

6.2 - Service Modification

6,2,1 - Service modification cannot be performed on or past the service's due date. Any outstanding invoices must be settled before service modification can be performed.

6,2,2 - Service modification that will lower the value of the service will automatically deposit the difference in values for the remainder of the billing cycle to the client's account credit balance.

6,2,3 - Service modification that will raise the value of the service will be billed for the difference in values from the date of modification until the end of the service's current billing cycle. The modification will be applied once the issued invoice is settled.

6.3 - Service Transfer

6,3,1 - An existing service may be transferred to another client provided the following conditions are met:

• The service to be transferred must be active for at least three months.
• The service to be transferred must not have any unpaid or overdue invoices.
• The service to be transferred must not have any TOS/AUP Violations on record.
• The account initiating the transfer must be in Good Standing, with no TOS/AUP Violations.
• The account receiving the transfer must confirm acceptance of the transfer.
• The account receiving the transfer must not have any unpaid or overdue invoices.
• The account receiving the transfer must not have any TOS/AUP Violations on record.

6.4 - Service Cancellation

6.4,1 - Immediate type cancellations are processed automatically at 10:00 AM PST the following morning.

6.4,2 - End of Cycle type cancellations are processed automatically at 10:00 AM PST on the service's next due date.

6.4,4 - Once cancellation has been run on a service, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.

6.4,5 - When a service is cancelled before its due date, the remainder of the service's billing cycle is automatically deposited to the client's account credit balance. This does not apply to cPanel based services.

6.5 - Service Suspension

6,5,1 - When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.

6.6 - Service Termination

6,6,1 - Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.

7. Miscellaneous

7.1 - Business Hours

7,1,1 - Support is provided 24 hours during Weekdays (Monday through Friday). Support Tickets submitted during Weekend (Saturday/Sunday) hours will typically be addressed within three hours.

7,1,2 - Billing Department hours are 9:00 AM - 5:00 PM PST, Monday through Friday and 9:00 AM - 1:00 PM on Saturday's. Prompt replies are not guaranteed after hours and weekends.

7,1,3 - Billing Department is closed on US / UK Holidays